FAQ

The lowdown on the most commonly asked questions and basic information.
If you have other questions, please email hello@petrolthreads.com.au.
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  • Products + Sizing
  • Ordering + Shipping
  • Returns + Exchanges

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you as soon as we can!

Products + Sizing

Quality is super important. Which is why we only use top shelf AS Colour clothing as our base apparel. They're the best there is. End of story.

AS Colour clothing is made to Australian sizing. Our t-shirts and sweatshirts are sizes for the average Australian build with ample room to move and good length. There is a sizing chart on every page with measurements of that specific item. If you're in between sizes, we suggest sizing up. And if you're overthinking it and can't decide, email us and we'll help.

The core t-shirt range is produced in Balgladesh and the other items like sweatshirts are produced in China. The designs are applied by hand in the Hawkesbury District of NSW.

AS Colour are renowned for their ethical supply chains and socially responsible product sourcing. They are part of the Amfori and Better Cotton Initiatives, and members of Reemi. They also hold OEKO-TEX® Standard 100 certification and all factories they source from are Certified Child Labour Free.

Sometimes. If you'd like a small change made to a design, or if you'd like something fully custom, just contact us and we can have a chat.

Ordering + Shipping

Our clothing is bespoke. We don't have a warehouse full of pre-printed items that we've had done cheap overseas. Every item is hand-printed to order at our Hawkesbury studio. This generally takes around 3-5 business days.

Regular shipping within Australia is FREE on orders over $99 with the paid option of express. There is a flat rate shipping charge of $5 for orders under $99.

We use Australia Post for all of our deliveries. Over the last 17 years we've tried every delivery company on the planet, and Australia Post is by far the best.

If you don't trust old Barry next door not to nick your parcel, you can have it sent to a PO Box, Parcel Locker, or anywhere else covered by the Australia Post network.

What fun is online shopping if you can't watch your parcel on it's way from our place to your place? When your order is sent you'll get an email with the tracking and link.

Yeah, nah. We're an online store only, there's no store front to pick up from.

We regularly offer special deals to our VIP customers. Join our email list so you don't miss these. If you're looking for bulk pricing, it starts when you order 10+ items. Just contact us for details.

Returns + Exchanges

You can return your clothing within 30 days for a refund. Just make sure your items are unworn, unwashed and still have tags attached. And if you want your item in a different size, we ask you to submit a return request and once approved, go ahead and order the new item in the right size. We find it's faster and easier for both of us to refund your first order, and have you place a new one for the right size.

You can get more information, or start a return here .

Even though in 17 years it's never happened once, if you don't like your t-shirt you can return it to us and we'll give you your money back. It needs to be sent back within 30 days of purchase and be in pristine, unused condition. You can get more information or start a return here .

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